Across 30 medical practices we analyzed in Louisville, a typical practice is losing an estimated $109,800 to $182,400 a year. That ranks 2 of 2 Kentucky cities in our report (1 = highest loss).
| Louisville | KY | U.S. | |
|---|---|---|---|
| Est. lost / month, typical practice | $9,150–$15,200 | $9,150–$15,200 | $9,150–$15,250 |
| Websites with online booking | 37% | 38% | 40% |
| Websites with a way to reach the office after hours | 27% | 29% | 18% |
| Websites with texting the office | 17% | 16% | 21% |
| Websites with a chat or message box | 27% | 28% | 22% |
| Websites with office hours a patient can find | 60% | 57% | 64% |
| Websites with new-patient forms online | 83% | 79% | 74% |
The gap most Louisville practices leave open: texting the office, missing on 83% of websites.
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See your own practice’s numbers: free leak auditA typical medical practice in Louisville, Kentucky loses an estimated $9,150 to $15,200 a month ($109,800 to $182,400 a year), based on 30 practices we analyzed there.
37% of Louisville medical practices offer real online booking, about the same as the Kentucky figure (38%). 73% of their websites show no way to reach the office after hours.
DocsMD texts every missed caller back within seconds, offers cancelled slots to the practice’s waitlist and invites overdue patients back in, using the exports the practice’s system already produces. Practices can try it free for 30 days, set up online.
How these figures were built. From the public websites of 30 medical practices in Louisville, KY that we could read clearly. Each site was checked for seven things that decide whether a patient who can’t get through by phone still reaches the schedule. Dollar figures are estimates for a typical independent practice: our working figures for missed calls, no-shows, cancellations and overdue patients, adjusted for what each site offers and valued at the local front-desk wage (U.S. Bureau of Labor Statistics, May 2025). They are estimates, not measurements of any one practice. No practice is named on this page.