We analyzed 339 medical practices in Michigan. A typical one is losing an estimated $111,600 to $186,000 a year. Michigan ranks 11 of 51 states (1 = highest loss).
Online booking in Michigan: 35%, 4% fewer than the national 40%. Front-desk time valued at $20.80 an hour, the Michigan average.
| City | Practices | No online booking | Est. lost / month |
|---|---|---|---|
| Flint | 10 | 80% | $9,750–$16,300 |
| Southfield | 11 | 64% | $9,150–$15,200 |
| Troy | 16 | 75% | $9,050–$15,050 |
| Grand Rapids | 10 | 50% | $8,950–$14,900 |
| Ann Arbor | 11 | 64% | $8,950–$14,850 |
Across 281 medical practices in these communities, a typical practice loses an estimated $9,300 to $15,550 a month, and 64% have no online booking. Towns where we analyzed fewer than 10 practices are counted in the Michigan figures above.
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See your own practice’s numbers: free leak auditA typical medical practice in Michigan loses an estimated $9,300 to $15,500 a month, based on 339 practices we analyzed. Front-desk time is valued at $20.80 an hour, the average for medical front-desk staff in Michigan.
35% do, 4% fewer than the national figure of 40%. The option most often missing is texting the office (83% of websites lack it).
Michigan ranks 11 of 51 for estimated monthly loss per typical medical practice (1 = highest loss).
How these figures were built. From the public websites of 339 medical practices in Michigan that we could read clearly. Each site was checked for seven things that decide whether a patient who can’t get through by phone still reaches the schedule. Dollar figures are estimates for a typical independent practice: our working figures for missed calls, no-shows, cancellations and overdue patients, adjusted for what each site offers and valued at the local front-desk wage (U.S. Bureau of Labor Statistics, May 2025). They are estimates, not measurements of any one practice. No practice is named on this page.