We analyzed 308 medical practices in Pennsylvania. A typical one is losing an estimated $111,000 to $185,400 a year. Pennsylvania ranks 18 of 51 states (1 = highest loss).
Online booking in Pennsylvania: 36%, 3% fewer than the national 40%. Front-desk time valued at $21.91 an hour, the Pennsylvania average.
| City | Practices | No online booking | Est. lost / month |
|---|---|---|---|
| Philadelphia | 25 | 56% | $9,250–$15,450 |
| Pittsburgh | 23 | 70% | $9,000–$15,000 |
Across 260 medical practices in these communities, a typical practice loses an estimated $9,300 to $15,500 a month, and 64% have no online booking. Towns where we analyzed fewer than 10 practices are counted in the Pennsylvania figures above.
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See your own practice’s numbers: free leak auditA typical medical practice in Pennsylvania loses an estimated $9,250 to $15,450 a month, based on 308 practices we analyzed. Front-desk time is valued at $21.91 an hour, the average for medical front-desk staff in Pennsylvania.
36% do, 3% fewer than the national figure of 40%. The option most often missing is a chat or message box (83% of websites lack it).
Pennsylvania ranks 18 of 51 for estimated monthly loss per typical medical practice (1 = highest loss).
How these figures were built. From the public websites of 308 medical practices in Pennsylvania that we could read clearly. Each site was checked for seven things that decide whether a patient who can’t get through by phone still reaches the schedule. Dollar figures are estimates for a typical independent practice: our working figures for missed calls, no-shows, cancellations and overdue patients, adjusted for what each site offers and valued at the local front-desk wage (U.S. Bureau of Labor Statistics, May 2025). They are estimates, not measurements of any one practice. No practice is named on this page.