We analyzed 483 medical practices in Maryland. A typical one is losing an estimated $109,200 to $181,800 a year. Maryland ranks 35 of 51 states (1 = highest loss).
Online booking in Maryland: 45%, 5% more than the national 40%. Front-desk time valued at $23.73 an hour, the Maryland average.
| City | Practices | No online booking | Est. lost / month |
|---|---|---|---|
| Towson | 15 | 73% | $9,650–$16,050 |
| Bel Air | 10 | 60% | $9,300–$15,500 |
| Laurel | 11 | 64% | $9,300–$15,550 |
| Chevy Chase | 11 | 91% | $9,300–$15,500 |
| Silver Spring | 19 | 58% | $9,250–$15,450 |
| Frederick | 10 | 70% | $9,200–$15,350 |
| Columbia | 27 | 59% | $9,200–$15,350 |
| Baltimore | 57 | 53% | $9,100–$15,200 |
| Rockville | 26 | 62% | $9,100–$15,150 |
| Lanham | 11 | 45% | $8,950–$14,950 |
| Greenbelt | 11 | 45% | $8,800–$14,700 |
| Annapolis | 23 | 30% | $8,650–$14,450 |
| Bowie | 11 | 27% | $8,600–$14,350 |
Across 241 medical practices in these communities, a typical practice loses an estimated $9,050 to $15,150 a month, and 56% have no online booking. Towns where we analyzed fewer than 10 practices are counted in the Maryland figures above.
DocsMD™ texts every missed caller back in seconds, offers cancelled slots to your waitlist and invites overdue patients back in, then shows you every recovered dollar each Monday. Set up online in about 10 minutes, with nothing to install.
Start my free 30-Day Test Drive$0 today. Nothing is charged for 30 days, and your 30 days start when you go live.
See your own practice’s numbers: free leak auditA typical medical practice in Maryland loses an estimated $9,100 to $15,150 a month, based on 483 practices we analyzed. Front-desk time is valued at $23.73 an hour, the average for medical front-desk staff in Maryland.
45% do, 5% more than the national figure of 40%. The option most often missing is texting the office (83% of websites lack it).
Maryland ranks 35 of 51 for estimated monthly loss per typical medical practice (1 = highest loss).
How these figures were built. From the public websites of 483 medical practices in Maryland that we could read clearly. Each site was checked for seven things that decide whether a patient who can’t get through by phone still reaches the schedule. Dollar figures are estimates for a typical independent practice: our working figures for missed calls, no-shows, cancellations and overdue patients, adjusted for what each site offers and valued at the local front-desk wage (U.S. Bureau of Labor Statistics, May 2025). They are estimates, not measurements of any one practice. No practice is named on this page.