Across 19 medical practices we analyzed in Silver Spring, a typical practice is losing an estimated $111,000 to $185,400 a year. That ranks 5 of 13 Maryland cities in our report (1 = highest loss).
| Silver Spring | MD | U.S. | |
|---|---|---|---|
| Est. lost / month, typical practice | $9,250–$15,450 | $9,100–$15,150 | $9,150–$15,250 |
| Websites with online booking | 42% | 45% | 40% |
| Websites with a way to reach the office after hours | 16% | 24% | 18% |
| Websites with texting the office | 21% | 17% | 21% |
| Websites with a chat or message box | 11% | 27% | 22% |
| Websites with office hours a patient can find | 63% | 57% | 64% |
| Websites with new-patient forms online | 74% | 80% | 74% |
The gap most Silver Spring practices leave open: a chat or message box, missing on 89% of websites.
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A typical medical practice in Silver Spring, Maryland loses an estimated $9,250 to $15,450 a month ($111,000 to $185,400 a year), based on 19 practices we analyzed there.
42% of Silver Spring medical practices offer real online booking, about the same as the Maryland figure (45%). 84% of their websites show no way to reach the office after hours.
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How these figures were built. From the public websites of 19 medical practices in Silver Spring, MD that we could read clearly. Each site was checked for seven things that decide whether a patient who can’t get through by phone still reaches the schedule. Dollar figures are estimates for a typical independent practice: our working figures for missed calls, no-shows, cancellations and overdue patients, adjusted for what each site offers and valued at the local front-desk wage (U.S. Bureau of Labor Statistics, May 2025). They are estimates, not measurements of any one practice. No practice is named on this page.