Patient Revenue Library
Benchmarks & Research
Numbers, math and models for understanding where a practice loses revenue.
A front desk call volume model: when calls go unanswered, and whyModel your inbound calls by hour, compare them with staff minutes available, and find exactly when calls go unanswered and what those gaps cost.How to benchmark your practice using your own schedule dataBuild your own revenue baseline from a schedule export: which columns to use, the spreadsheet formulas, and the six numbers worth tracking every month.The missed-call cost model: from phone log to dollarsTurn your phone log into a dollar figure: a funnel model for what missed calls cost a practice, split by new patients, existing patients and everything else.The no-show cost model: pricing a missed appointment honestlyA layered model for the true cost of no-shows: lost slot value, staff time and patients who never rebook, with worked math and a sensitivity check.The revenue leak method: how to estimate what your practice loses each monthA step-by-step way to combine missed calls, cancellations, no-shows, overdue patients and insurance gaps into one monthly leak number, without double counting.Revenue per provider: what it measures and how to calculate itHow to calculate revenue per provider correctly, break it into volume, value and collection, and see which part of the number lost visits are dragging down.Sizing your recall backlog: how many patients are overdue, and what they're worthA step-by-step method to count overdue patients from your schedule export, sort them by age, and put an honest dollar value on your recall backlog.What an empty appointment slot is really worthWhy an empty appointment slot is almost pure margin, how its recoverable value decays as the visit time nears, and how to price the slots in your schedule.Visits per provider: the capacity math every practice should runHow to calculate a provider's real visit capacity, measure how much of it is used, and turn the gap into a dollar figure from your own schedule.What the 2x Recovery Guarantee means, in real numbersThe math behind a 2x recovery guarantee: what 2x the monthly fee works out to in dollars, in recovered visits, and how to check it against your own report. 