DocsMD vs Solutionreach: a revenue engine vs patient engagement software

What Solutionreach is

Solutionreach sells patient engagement software for dental, eye care and medical practices, as well as DSOs, vision groups and hospitals or medical groups. It says it has served more than 50,000 practices. Its feature list is broad: appointment reminders, two-way texting, recall, online scheduling, check-in and digital intake, payment technology, review invitations, newsletters and surveys, secure documents, batch messaging, a phone system, video and telehealth, and dental insurance eligibility.

Its AI Receptionist, Stella, answers calls and texts when staff can't and can schedule, reschedule and cancel appointments in the practice schedule. Solutionreach says it connects to more than 400 systems, naming Dentrix, Eaglesoft, Open Dental, Epic, athenahealth, NextGen, AdvancedMD, ModMed, Compulink and many others.

What DocsMD is

DocsMD is a Patient Revenue Engine for independent practices. Instead of offering a menu of communication tools, it runs a single loop: detect a revenue leak, decide what it is worth and what to do, act, and prove the result. It works on missed calls, cancellations, no-shows, overdue patients and insurance gaps, around the clock, and its Patient Lobby™ catches patients who check in, wait and leave unseen.

It starts from the schedule export your EHR already produces, with no installation and no system access. Bookings are handed to the front desk to enter, and DocsMD Hold blocks can reserve times in the EHR.

Side by side

• Pricing. Solutionreach doesn't publish dollar prices; its Patient Connect, Practice Efficiency, Practice Growth and Enterprise packages are quoted. DocsMD is $1,149 per location per month, or $699 for the first five practices in each metro (Founder Rate, locked while subscribed), with no per-message or per-user fees.
• Contract. Solutionreach's pricing page says it offers yearly contract options. Its master services agreement says order forms renew automatically for additional one-year periods unless written notice is given at least 30 days before the term ends, and implementation fees are set in the order form. DocsMD uses a 12-month agreement backed by a Recovery Guarantee.
• What it does. Solutionreach gives the practice a broad set of tools to engage patients. DocsMD takes responsibility for one outcome, recovered visits, across the leaks it watches.
• BAA. Solutionreach's master services agreement attaches a BAA as an exhibit. DocsMD signs a Business Associate Agreement with every practice before any patient data moves, including for the free leak audit.
• AI approach. Stella is an AI receptionist for calls and texts, and Solutionreach has announced generative AI for review responses. DocsMD routes most patient replies through numbered menus that never reach an AI model, sends minimum-necessary texts, and never uses patient data to train AI.
• How results are measured. Solutionreach's packages are framed by features and monthly SMS volume. DocsMD itemizes each recovered visit (patient, date, action, dollar amount) every week and guarantees at least 2x its fee, or the next month is free, up to three free months a year.
• Security documentation. Solutionreach's multi-location page mentions SOC 2 Type II. DocsMD encrypts data at rest and in transit in U.S. data centers; ask any vendor for the exact scope of its security reports.

Estimating whether an SMS allotment is enough

Solutionreach's packages include 1,750, 3,500 or 4,500 text messages a month, depending on the tier. Allotments like these are common across messaging tools, and it is worth a few minutes of arithmetic before you choose one.

Here is an illustrative way to estimate. Say a practice sees 40 patients a day, 21 days a month: about 840 appointments. If each appointment gets a confirmation and one reminder, that is 1,680 outbound texts, before a single patient replies, before recall, and before any batch message about holiday hours. Two-way conversations add more. A practice that size could reach the lowest allotment from reminders alone.

Ask any vendor how replies are counted, what happens when the allotment runs out, and whether unused messages roll over. A tool priced per location with no per-message fees removes that question, but compare total annual cost either way.

Who each one suits

Solutionreach is a sensible choice for a practice, group or DSO that wants an established, broad engagement platform with a long list of PM/EHR connections, an AI receptionist that can schedule into the system directly, telehealth, newsletters and surveys in one place. Groups with six or more locations can look at its Enterprise package, and organizations with formal security reviews may value its SOC 2 Type II documentation.

DocsMD suits an independent practice that already has reminders handled, or is willing to keep them where they are, and wants a separate layer accountable for revenue: refilling cancellations, chasing missed callers, bringing back overdue patients and catching walkouts, with a weekly dollar figure it can check against its own books.

Questions worth asking every vendor

• What is the total cost for year one, including implementation and any message overages?
• Is the term yearly, and what is the exact notice deadline to avoid an automatic renewal?
• Can I read the full BAA before signing, and does it cover every product I'm buying?
• Which of my reports show recovered revenue, not just messages sent or appointments confirmed?
• If the AI books an appointment, does it write to my schedule directly, or does my staff confirm it?
• Does any patient text include the patient's name or the reason for the visit?